Payment and cancellation conditions + privacy statement Pension zu Hause

After agree to our offer, we ask you to transfer 70% of the total amount to our bank account within 4 weeks.
We are asking you politely to transfer the remaining 30% to our account no later than 14 days before your arrival.
IBAN: AT72 3503 9000 1807 3510 In the name of JPJ Zwetsloot - Pension zu Hause, please don’t forget to mention the reservation number.

If you are unexpectedly unable to come and to make use of your booking, we will apply the following cancellation conditions:

- You can cancel free of charge up to 30 days before departure.
- Canceling 29 days to 7 days before departure means that we withhold 30% of the total amount.
- Canceling from 6 days before departure means that we will deduct 70% of the total amount.
- If you do not show up for your booking or arrive late, this means that we will charge you 90% of the total amount.

Sometimes things don't go as planned and the booked holiday has to be canceled or terminated prematurely. We want to save you the associated costs and irritation. We therefore recommend that you take hotel cancellation insurance with Europäische Reiseversicherung (including free Covid cover). Here you can take out the insurance easily, quickly and online: https://start.europaeische.at/hos-en?AGN=511358

Please note the payment term on the invoice. If payment is not made on time, and we have not agreed alternative payment terms with each other, we reserve the right to charge interest in the event of late payment. This is 4% for private customers and 8.58% for business customers plus €10,00 handling fee.

Pension zu Hause (Official company name: Zwetsloot J. and ter Wee A. GbR), located at Kinostraße 16 5723 Uttendorf, Österreich, is responsible for the processing of personal data as presented in this privacy statement.

www.pension-zuhause.com | Kinostraße 16 | 5723  |Uttendorf | Austria | +436644557485

Pension zu Hause processes your personal data because you use our services and / or because you provide these to us yourself. Below you will find an overview of the personal data that we process:

- First and last name
- Telephone number
- E-mail address

Pension zu Hause processes the following special and / or sensitive personal data from you on behalf of the municipality of Uttendorf for the benefit of the tourist tax:

- Number of your travel document

- The sort of travel document

- The date of issue of your travel document

- The issuing authority of your travel document

Pension zu Hause processes your personal data for the following purposes:

- To be able to make a suitable offer for a stay at Pension zu Hause
- Being able to call or e-mail you if this is necessary to be able to perform our services
- Inform you about changes to our services and products

Pension zu Hause does not take decisions based on automated processing of cases that can have (significant) consequences for people.

Pension zu Hause does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data are collected. We use the following retention periods for the following (categories) of personal data:

Personal information | personal data | address details | email address | telephone number
Retention period: booking proposals that will not be used will be a maximum of 12 months, agreed bookings 7 years.
Reason: to be able to reach you if something is missing or broken in our rooms after your departure or we find a lost item from you and to comply with the law.

Pension zu Hause only provides to third parties, but only if this is necessary for the implementation of our agreement with you or to comply with a legal obligation.

Pension zu Hause uses analytical cookies. Visitor privacy is guaranteed with these analytical cookies and no permission is required to collect these cookies. Pension zu Hause has entered into a processing agreement with Google for this, the last 3 digits of IP addresses are also anonymous, we do not share data with Google and we have not given Google permission to use data for other Google services via Google Analytics cookies.

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by Pension zu Hause and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@pension-zuhause.com. To ensure that the request for inspection has been made by you, we request that you send a copy of your proof of identity with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and the number of your identity document black. This is to protect your privacy. This is to protect your privacy. We will respond to your request as quickly as possible, but at least within four weeks. Pension zu Hause would also like to point out that you have the option of submitting a complaint to the national regulator if you have not received a response from Pension zu Hause within 4 weeks:
Datenschutzkommission (Data Protection Commission)
Hohenstaufengasse 3
A -1010 Vienna
Tel .: +43 1 531 15/2525
Fax: +43 1 531 15/2690
Email: dsk@dsk.gv.at.

Pension zu Hause takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly protected or there are indications of abuse, please contact us via info@pension-zuhause.com or the Datenschutzkommission (Data Protection Commission).